Pizza Hut is an American multinational restaurant chain and international franchise founded in 1958 in Wichita, Kansas by Dan and Frank Carney. They serve their signature pan pizza and other dishes including pasta, breadsticks and desserts. The chain has 17,639 restaurants worldwide as of 2020,[6]making it the world's largest pizza chain by number of locations. It is a subsidiary of Yum! Brands, Inc., one of the world's largest restaurant companies.
This project involved creating a mobile application to serve the META region that was on brand with the current brand language of Pizza Hut, and had a quick and user friendly journey for the end user.
Pizza Hut in the Middle East region were looking to facilitate user-friendly, quick and easy ordering for their customers in the form of a mobile application. The ultimate business goal here was to increase existing return customers, as well as provide an ordering experience such that the order frequency and quantity increased.
1 Delivery Manager, 1 Product Manager, 1 UX/Visual Designer, 2 Visual Designer, 1 Front-End Developer, 5 Back-end Developers, 2 QA Engineers.
I was brought into this project to create the Design strategy for the RFP to be presented to Pizza Hut. I pitched and represented Design for the RFP presentation.
Design Strategist :: Conducted user, product, and market research (all specific to the Middle East region). Established the current journeys of the personas today and the challenges and opportunities. Followed by big ideas that would act as differentiators for Pizza Hut and thus bring them closer to their project goal.
Lead UX Designer :: Complete user experience design of the product from ideation to completion.
Visual designer :: Using Pizza Hut's FCDS Design Language as a starting point, designed the landing, ordering and checkout experience for the pitch and later the end-to-end experience for the actual implementation.